Shipping & Returns Policy
Delivery/Shipping of products
We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery.
Most orders are delivered within 4-10 business days. Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers. NOTE: Orders once shipped, cannot be cancelled.
We deliver your orders through our registered courier partners.
Should you have any questions about your order dispatch, we’re just a quick email.
email: hello@yellowmarigold.in | MON – SAT | 10:00 AM - 7:00 PM IST | with exception of public holidays.
Tracking of order
Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. You can use the link provided you on the email or AWB to track your order & expected day of delivery.
Should you have any questions about your order dispatch, you can email us at hello@yellowmarigold.in
Our working hours are Monday to Saturday from 10:00 AM to 7:00 PM IST
Our delivery partners will try thrice (3 Times), then it'll shipped back to us (RTO) and your order will stand cancelled.
Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Delivery Charges
- We offer free shipping for all domestic orders above INR 5,000/-.
- If the order is RTO (i.e. return to the origin). We charge 5% of the order value for cancellation post shipping.
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For COD orders shipping processing fee is payable in advance & is not refundable in case of RTO / cancellation.
- Shipping processing fee structure: 15% of the total order value for value below or equal to INR 3000/- & for order value greater than INR 3000/- the shipping processing fee shall be 10%
Returns & Replacements
Your purchase is eligible for return or replacement only if it meets the following conditions:
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
- If the product you receive has a genuine quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us at hello@yellowmarigold.in within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at hello@yellowmarigold.in
Unfortunately, we will not be able to consider any emails or images sent after 48hrs of the delivery.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address & delivered back to our warehouse.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value after the deduction of shipping processing fee.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).
Please note that sale items are not eligible for returns or exchanges. Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.
How can I return/Exchange?
For Return:
- STEP 1
To return your shipment please go to My Orders" select "Return Requested" by selecting the order/product you want to return and state the reason for the return.
- STEP 2
We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
- STEP 3
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.
NOTE: We’ll look into the issue and get back to you within 48 working hours. The amount deducted from your final credit note amount will be INR 200/- for all orders.
For Exchange:
In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.
Refunds
Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days.